Policies

DELIVERY/FULFILLMENT 

All garments are hand crafted & made to order. Please allow 2-4 weeks on ALL orders.  

CUSTOM PROJECTS 

ALL custom sizing / color projects are non exchangeable & nonrefundable. 

BUSTEDBRAND reserves the right to refuse returns for any item(s). Please choose items carefully as we cannot offer any refunds. 

All SALES ARE FINAL

We do not accept returns or exchanges unless the item you purchased is damaged, defective or needs to be resized. If you receive a defective item, please contact us at info@bustedbrand.com with details of the product and the defect.

BUSTEDBRAND reserves the right to refuse returns for any item(s). Please choose items carefully as we cannot offer any refunds. 

EXCHANGES (if applicable)

All exchanges must be made within 14 days of the delivery of your original order. If you need to exchange it for the same item, send us an email at info@bustedbrand.com and send your item to: BustedBrand Attn: Mail Room / Customer Service - 824 S Los Angeles St #505, Los Angeles, CA, USA 90014.

SHIPPING 

BustedBrand is not responsible for any loss or damage that may result from shipping. All orders are shipped with “No Signature Required” and may be left at a residence deemed safe by the delivery company.

CUSTOMS & DUTY 

Please note that recipients outside the US will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis, this is managed on a pay on delivery basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.